When a change is made to a booking requiring the ticket to be reissued, most travel management mid office systems have the ability to tag the transaction as an exchange or an additional collection (adcol). If they can do this, and more often that not they can, we are able to update the original policy code to ‘Exchange Ticket’ when we import data into Travel Analytics.
Identifying exchange tickets in this manner, allows Travel Analytics to display the data in the policy compliance chart within the Global Dashboard, making it simple for the customer to find information on changes.
Moreover, when the customer clicks on the Exchange Ticket segment within the chart, a table opens with a list of all the changes, including: booking reference, traveller name, airline and the cost. And they can even download the data into Excel.
It is a great feature, and a fast way for customers to access the data they required to understand the cost of changes to the business.